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Shipping & Returns
Privacy Notice
Conditions of Use


Shipping & Returns
Smith Wholesale guarantees everything that we sell. We take great pride in providing a very enjoyable customer experience. If your product is damaged or has a manufacturer defect we will repair or replace the item within 7 days of your purchase. Following the 7 day Smith Wholesale guarantee your products manufacturer warranty (if applicable), should be implemented. Upon deciding that your product must be returned to Smithwholesale.com for a replacement or repair, Please use our Return e-mail the request to our returns department at returns@smithwholesale.com or call our customer service center at 740.286.8585 to discuss options on your product. If your product needs to be returned because of a manufacturer defect, our returns department will provide a return authorization number and will send you a return kit in the mail. The return kit will include a return waybill and some packing tape to repackage your carton up. If your product has been damaged in shipping and you have chosen your own freight company, you are responsible for filing a claim with your transport company. If your chose our transport service and your product was damaged in transit, we will file a claim for the damaged product and you will be provided with a credit for the full amount once the claim as been settled with the transport company. If you are simply returning your product because you have decided that you do not want it and you are still within the 7 day Smith Wholesale guarantee, you are responsible for the return shipping costs and a 15% restocking charge. If you would like to cancel your order and your product has not been shipped but has been packaged for shipping you may cancel your order and will be charged an 10% restocking fee. If your product has already been shipped and is in transit, and you would like to cancel the order, you are responsible for the return shipping and a 15% restocking charge.

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Privacy Notice
We at Smith Wholesale LLC are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. Smith Wholesale has established this Online Privacy Policy so that you can understand the care with which we intend to treat and respect your Personal Information. Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. In general, you can visit the Smith Wholesale web pages without telling us who you are or revealing any Personal Information about yourself. If you choose to provide us with your Personal Information on the Web, we may transfer that Information within Smith Wholesale or to SmithWholesale third-party service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world for the sole purpose of having you order processed effectively, safely, and under strict security. Smith Wholesale strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, Smith Wholesale intends to adhere to the principles set forth in this Online Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an "adequate" level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.

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Conditions of Use
Our services are available only to individuals who have the capacity to form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to minors or to temporarily or indefinitely suspended Smith Wholesale members. If you are a minor, you can use this service only in conjunction with your parents or guardians. If you do not qualify, please do not use our services. Further, your Smith Wholesale account (including feedback) and User Id may not be transferred or sold to another party. If you are registering as a business entity, you represent that you have the authority to bind the entity to this Agreement. Liability Limit IN NO EVENT SHALL WE, OUR SUBSIDIARIES, EMPLOYEES OR OUR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE). OUR LIABILITY, AND THE LIABILITY OF OUR SUBSIDIARIES, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO US IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) $100. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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Last Updated: 14 Feb 2016 04:24:48 PST home  |  about  |  terms  |  contact
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