Shipping & Returns
Smith Wholesale guarantees everything that we sell. We take great pride in providing a very enjoyable customer experience. If your product is damaged or has a manufacturer defect we will repair or replace the item within 7 days of your purchase. Following the 7 day Smith Wholesale guarantee your products manufacturer warranty (if applicable), should be implemented. Upon deciding that your product must be returned to Smithwholesale.com for a replacement or repair, Please use our Return e-mail the request to our returns department at firstname.lastname@example.org or call our customer service center at 740.286.8585 to discuss options on your product. If your product needs to be returned because of a manufacturer defect, our returns department will provide a return authorization number and will send you a return kit in the mail. The return kit will include a return waybill and some packing tape to repackage your carton up. If your product has been damaged in shipping and you have chosen your own freight company, you are responsible for filing a claim with your transport company. If your chose our transport service and your product was damaged in transit, we will file a claim for the damaged product and you will be provided with a credit for the full amount once the claim as been settled with the transport company. If you are simply returning your product because you have decided that you do not want it and you are still within the 7 day Smith Wholesale guarantee, you are responsible for the return shipping costs and a 15% restocking charge. If you would like to cancel your order and your product has not been shipped but has been packaged for shipping you may cancel your order and will be charged an 10% restocking fee. If your product has already been shipped and is in transit, and you would like to cancel the order, you are responsible for the return shipping and a 15% restocking charge.
Conditions of Use
Our services are available only to individuals who have the capacity to form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to minors or to temporarily or indefinitely suspended Smith Wholesale members. If you are a minor, you can use this service only in conjunction with your parents or guardians. If you do not qualify, please do not use our services. Further, your Smith Wholesale account (including feedback) and User Id may not be transferred or sold to another party. If you are registering as a business entity, you represent that you have the authority to bind the entity to this Agreement.
IN NO EVENT SHALL WE, OUR SUBSIDIARIES, EMPLOYEES OR OUR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE). OUR LIABILITY, AND THE LIABILITY OF OUR SUBSIDIARIES, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO US IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) $100. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.